Communication and Influence: Building Relationships that Work

Whether influencing customers to buy products or influencing colleagues to champion your ideas, moving business forward depends on getting buy-in from others.

As organizations flatten and become increasingly “virtual”, individuals cannot rely on traditional reporting relationships to assist in influencing others to achieve the desired goals. In many cases, managers and informal leaders are charged with getting things done cross functionally without the benefit of formal organizational authority.

This course teaches the communication skills needed to motivate those with whom you work. Through large group discussion, role-plays, and individual coaching, the course focuses on the critical thinking, speaking, and listening skills that:

1. Build collaborative relationships
2. Sell products and ideas
3. Productively manage conflicts
4. Manage expectations
5. Support others to succeed

Participants Learn To:

• Listen and question in ways that win more time and attention from customers and colleagues
• Use dialogue to sell products, ideas, and initiatives
• Listen and question based on the four factors that influence behavioral change
• Inspire committed action
• Manage perceptions and assumptions to limit misunderstanding and foster accountability
• Communicate for synergistic solutions